Shipping & delivery

Everything ships from our Salt Lake City workshop. Here’s how fast, what it costs, and what to expect.

Most orders ship within 24 hours. Personalized items ship within 24 hours of your preview approval. Larger orders: up to 25 pieces within 24 hours, 26–100 in 1–3 business days, up to 500 within a week.

Standard shipping is free on orders over $49 and takes about 3–5 business days; expedited options are shown at checkout. Every product page shows your estimated arrival date and the fastest date we can reach you.

Ordering for a specific day? Order early or choose expedited — we build in a small buffer, but carriers don’t guarantee ground delivery.

Every personalized item gets a free preview, usually the same day and always within 24 hours. Approve it, or ask for changes — revisions are included.

Your ship date is counted from your approval, so a quick reply keeps the original arrival date; a day of back-and-forth moves it by about a day. If we don’t hear back, we’ll send reminders; your order waits for you.

Add rush processing on any product page and your order jumps the line: preview first, revisions handled immediately, and production as soon as you approve. On corporate orders, rush covers the full run up to 10 pieces; above that it expedites the preview and revisions.

Rush processing is separate from shipping speed — choose expedited shipping at checkout if you also need faster transit.

We ship worldwide. Shipping is calculated at checkout by destination and weight; delivery typically takes 5–15 business days. Duties, taxes, and customs fees are charged by your country when the package arrives and aren’t included — we can’t prepay them.

Need to fix a name, an address, or cancel? Contact us right away. We can change anything up to your preview approval (or, for non-personalized items, until it ships). After approval the order is in production and can’t be changed or cancelled.

If tracking shows no movement for more than 3 business days past your estimated delivery, contact us and we’ll chase it with the carrier and, if it’s lost, send a replacement. If a package arrives damaged, send us photos within 7 days.

Packages marked delivered but missing, and damage in transit, are the carrier’s responsibility rather than ours, but we’ll file the claim with you and help however we can.