Rustic wooden candle holders with lit tea candles on a table, set beside a wine glass and dinnerware.

Support

Returns

Returns

Once you receive your order, please check all items for any defects, errors, or missing pieces and report any issues.

Non-Personalized Orders:

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

We accept returns less the original shipping costs. If your item shipped via “FREE Shipping”, we charge a 20% restocking fee.

Personalized Orders:

Every item is customized specifically for you, therefore returns and replacements are only accepted in the event of an error on our end. Should you receive an incorrectly personalized product, a rare occurrence, we’re eager to assist you promptly in resolving the issue. Please reach out to us for assistance.

Refunds

Once we receive your returned item(s), we will inspect your return and notify you that we have received it. We will immediately notify you of the status of your refund after your return is processed.

If your return is approved, a refund will be credited to your credit card or original payment method for the original purchase price. If you receive a refund, the cost of return shipping might be deducted from your refund.

You will receive your credit within a certain amount of days, depending on your card issuer’s policies.

How to Return Merchandise

To request a return of merchandise shipped to you, please send your order number, name and reason for return to [email protected]

A customer service specialist will be in touch with you as soon as possible to review your return request. After you have received confirmation of your return, securely pack your merchandise and attach the provided shipping label onto the package

If you have any additional questions on how to return your item, please don’t hesitate to contact us.

Delayed Orders

We acknowledge the frustration that delays can cause and assure you that we strive to dispatch our items promptly while maintaining quality standards. Nevertheless, certain delays may occur beyond our control, such as significant transit delays from the side of carriers, among others. Should an item be delayed for more than 3 business days from the estimated time of delivery given during ordering, please reach out to us, and we’ll endeavor to find the best resolution for your situation.

It’s important to note that if you’ve ordered a personalized item experiencing a delay outside of our control, resulting in a later delivery than initially expected or depicted on our website, refunds/returns cannot be provided. However, we are committed to working with you to address the issue. For instance, if an item appears lost or significantly delayed in transit, we can explore alternatives like a replacement sent via expedited shipping to resolve the situation.

*For orders requiring delivery by a specific day, we strongly advise placing the order promptly or opting for expedited shipping at checkout to accommodate any unforeseen delays.

Customized Items and Variability of Wooden Products

Each item is tailored specifically for you, hence returns are not accepted except in cases of our error. Please be aware that the natural grain pattern of wood differs from piece to piece, resulting in unique items; no two are identical. Natural variations in size and shape occur within the same product category. Expect slight differences between what you receive and the images on the listing, as wood items are inherently distinct. Find more information on this topic here

If you wish to preview options, kindly include a note at checkout, and after placing your order, we can provide images of available products for you to select from. 

Olive Wood Products

Artisans also hand-carve every item, so each work of art will naturally differ in cut, shape, grain, and size (+/- 1-2” or more on any given side).

Our handcrafted cutting, serving boards (especially, the live edge boards), and bowls, crafted from a single piece of solid wood, might display natural fissures, cracks, and slight warping or curvature. These distinctive features contribute to their rustic charm and individuality. Such characteristics do not indicate a flaw in the product. The variation in width, up to 4 inches, stems from the unique attributes and size differences inherent in each tree.

Additionally, due to the wooden nature some areas might be darker or lighter which may affect the appearance of engraving.

Wholesale & Bulk Orders

Wholesale and bulk orders follow a distinct return and refund policy compared to regular orders. All substantial orders, whether wholesale or bulk and exceeding $1000, are deemed non-returnable and non-refundable unless the item/s arrive damaged. In an instance of receiving a damaged or defective item/s, please notify us within 7 days of receiving the shipment to facilitate a replacement.

As previously mentioned, variations in shape, style, and wood grain are to be expected with wooden items and are not considered damages or defects. Each wooden piece possesses its own unique qualities, resulting in differences between the received product and its depiction in images. Particularly with our distinctive olive wood cutting boards, live edge boards, and meat boards, variations such as diverse shapes, small cracks or knots, and differences in grain are natural occurrences.

Many of our customers value the uniqueness of our products, appreciating that they are not mass-produced. We want to ensure you comprehend this aspect. If this is your initial experience ordering bulk quantities from us, we highly recommend purchasing multiple sample products (not just one) to gain a comprehensive understanding of the product possibilities before placing a larger order.

Contact

Get in touch with us if you have any questions or inquiries.

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