Frequently Asked Questions

We’re happy to handcraft a custom order for you (many of our items make memorable corporate gifts), and we offer wholesale pricing with a minimum order/purchase required. Please call us at (801) 784-8481 for more information or send us an email with your order request or any questions. We’ll get back to you with an answer within 24 hours.

Yes, we can accommodate international orders. Our International shipping prices vary by territory. You’ll be able to view your shipping choices at checkout. Most orders (including custom engraving orders) are processed within 24 hours except orders placed on weekends or holidays.

Standard international shipping for Canada and Europe typically takes 4-15 business days; the rest of the world takes 8-15 business days.

NOTE: As a BUYER, you will be responsible for all duties and taxes accessed by your country. Potential duties and taxes are not included in your shipping price.

All our orders (including custom engraving orders) are typically shipped within 24 hours of purchase.

With our free shipping the order is typically delivered within 3-4 business days. For a faster delivery, upgrade for a faster shipping at checkout. We recommend customers upgrading the shipping to avoid any unexpected/unpredictable delays, especially during the holiday season.

Once you receive your order, please check all items for any defects, errors, or missing pieces and report any issues.

Non-Personalized Orders:
You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

We accept returns less the original shipping costs. If your item shipped via “FREE Shipping”, we might charge a 20% restocking fee.

Personalized Orders:
Each item is personalized for you, so returns are not accepted unless there was an error on our part. (We kindly request that you double check all names and dates entered for personalized orders)

For more information about returning merchandise, requesting a refund, and our contact info and return address, please visit our Shipping & Returns page.

We reserve the right to charge additional shipping cost to destinations outside the contiguous 48 US states. This includes Hawaii, Alaska, Puerto Rico, APO/Military addresses and offshore destinations.

Standard international shipping for Canada and Europe typically takes 4-15 business days, the rest of the world 8-15 business days. Please note the BUYER is responsible for all duties and taxes accessed by your country. Potential duties and taxes are not included in your shipping price.

Olive Wood

The true beauty of wood such as olive wood comes from its highly varied grain patterns—something we obviously can’t control. Artisans also hand-carve every item, so for example, each live edge olive wood cutting board will naturally differ in cut, shape, grain, and size (+/- 1-2” on any given side). Standard items such as utensils or coasters will be more uniform, consistent in size and shape.

Additionally, the larger the size, the larger the variance in terms of the size and more likely it is to crack and warp. We process each item with all necessary care during drying and post production. However, this does not completely prevent the natural and completely normal movement of wood. Small hairline cracks or splitting are common and signs of healthy and aging wood.

Hardwood Boards

If you’re interested in a custom design order or bulk order (company logo, etc.), kindly send us the specs to review. We will reply with the cost and delivery time.

If you would like to just slightly modify one of designs (not use a date or add an extra line, etc), you may leave the instructions in the personalization team or notes at checkout.

We recommend customers taking advantage of our proof add-on (may be found in our shop) in case they would like to see their design before it is engraved and shipped.

The same rules apply in caring for our wood products as do for all wood items.

• Always handwash wood items after use. Do not leave in sink or water for extended periods of time.
• Do not put items in the dishwasher, microwave oven, regular oven, or freezer. Our wooden cooking utensils are only intended for stovetop use.
• Periodically treat wooden items by rubbing them with food-grade mineral oil to help preserve their beauty and durability.

We use only a mixture of food-safe mineral oil onto all our olive wood products.

Additionally, all of our products – are sustainably created out of a single piece of olive wood. That means we never use glue, chemicals, or any finishes, and the grain is consistent in every piece. We take great pride in creating top quality products for our customers.

For those seeking complete confidence in their custom orders, we offer a Proof Add-On during the ordering process. This option allows customers to request a personalized mock-up of their design before finalizing the engraving process. Here’s what you need to know:

How It Works:

Once an order is submitted with the Proof Add-On selected, we’ll create a design proof within 24 hours featuring your text. This proof will be sent for your review via email. As soon as the proof is confirmed, we proceed to complete and ship your order as soon as possible.

Please note that this extra step may add 1-4 business days to the order processing time, depending on how quickly you confirm the proof or whether any revisions are required.

Rush Order Consideration:

Opting for a rush order, while available, may slightly delay the process due to the proofing phase. However, rest assured, we strive to expedite proofs for rush orders as efficiently as possible.

Why Choose the Proof Add-On:

Not sure how your text will harmonize with our fonts and designs? The Proof Add-On is ideal for anyone seeking reassurance and clarity before the engraving begins.

Making Revisions:

Should you wish to make adjustments or if the initial proof doesn’t meet your expectations, simply reply to the email containing the proof. We’re happy to make reasonable revisions to ensure your satisfaction.

Missed the Proof Add-On during Ordering?

If the Proof Add-On wasn’t selected during the initial order, rest assured, there still might be time to request it here unless your order has already gone into production. If your order has gone into production by the time you order the proof separately, we would refund you the cost of the proof.

Yes! We offer a Proof Add-On during the ordering process. This option allows you to request a personalized proof of your design with your text. The proof will be sent for your review and confirmation before we proceed with engraving. If you’re uncertain about how your text will look with specific fonts and designs, this service is perfect for ensuring satisfaction before finalizing your order.

Bulk Discounts: Automatic discounts for larger quantities of our personalized boards at checkout. Contact us for orders over 100 boards, special packaging needs, or orders consisting of other items.

Fast Bulk Shipping: Orders up to 50 units ship in 24-48 hours. For 50+ units, allow 2-3 days. Orders of 10+ boards receive a complimentary digital proof within 24 hours.

Special Accommodations: We handle large orders with custom needs. Provide a spreadsheet for direct shipping (orders going to several addresses), and we offer custom insert cards, gift messages, branding, and special packaging.

*** If you are placing one order with multiple addresses, please reach out to us first as the automatic discounts are designed for all items going to one destination.