Welcome to Forest Decor’s FAQ hub—a treasure trove of answers to your burning questions! Delve into this page to uncover insights, clarifications, and details about our products, craftsmanship, and sustainability practices. Whether you’re curious about our wood sources, the uniqueness of our creations, or seeking guidance on personalized gifts, we’re here to illuminate and inform.

We want you to enjoy shopping on our site and buying and using our extraordinary, handcrafted wooden products. All our exclusive, one-of-a kind, handcrafted products are sustainably harvested from from  forest wood (maple, cherry, walnut, pine, etc.) and non-fruit bearing Tunisian or Italian olive trees. No two items are identical, and passion and love are crafted into each one. And because we utilize the entire tree, including the trunk wood, branches, and bark, the color of each individual item varies slightly, making each product you buy a unique work of art.

Forest Decor is also a family business that values you as a customer, whether you are buying one item or placing a wholesale order. Because we’re committed to offering outstanding customer service, we’re happy to answer emailed questions within 24 hours, offer 30-day, hassle-free returns, and ship most items within 24 hours after you order them. (Please see our Shipping & Returns page for more specific details).

We invite you to try our stunningly crafted, distinctly different, handcrafted wood products. You won’t be disappointed!

We’re happy to handcraft a custom order for you (many of our items make memorable corporate gifts), and we offer wholesale pricing with a minimum order/purchase required. Please call us at (801) 784-8481 for more information or send us an email with your order request or any questions. We’ll get back to you with an answer within 24 hours.

Yes, we can accommodate international orders. Our International shipping prices vary by territory. You’ll be able to view your shipping choices at checkout. All orders (including custom engraving orders) are processed within 1-2 business days except orders placed on weekends or holidays.

Standard international shipping for Canada and Europe typically takes 4-15 business days; the rest of the world takes 8-15 business days.

NOTE: As a BUYER, you will be responsible for all duties and taxes accessed by your country. Potential duties and taxes are not included in your shipping price.

Once you receive your order, please check all items for any defects, errors, or missing pieces and report any issues.

Non-Personalized Orders:

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

We accept returns less the original shipping costs. If your item shipped via “FREE Shipping”, we charge a 20% restocking fee.

Personalized Orders:

Each item is personalized for you, so returns are not accepted unless there was an error on our part. (We kindly request that you double check all names and dates entered for personalized orders)

For more information about returning merchandise, requesting a refund, and our contact info and return address, please visit our Shipping & Returns page.

All our orders (including custom engraving orders) are typically shipped within 24 hours of purchase.

With our free shipping the order is typically delivered within 3-4 business days. For a faster delivery, upgrade for a faster shipping at checkout. We recommend customers upgrading the shipping to avoid any unexpected/unpredictable delays, especially during the holiday season.

We reserve the right to charge additional shipping cost to destinations outside the contiguous 48 US states. This includes Hawaii, Alaska, Puerto Rico, APO/Military addresses and offshore destinations.

Standard international shipping for Canada and Europe typically takes 4-15 business days, the rest of the world 8-15 business days. Please note the BUYER is responsible for all duties and taxes accessed by your country. Potential duties and taxes are not included in your shipping price.

The true beauty of wood such as olive wood comes from its highly varied grain patterns—something we obviously can’t control. Artisans also hand-carve every item, so each work of art will naturally differ in cut, shape, grain, and size (+/- 1-2” on any given side).

As a result, some areas might be darker or lighter which may affect the appearance of engraving.

Additionally, the larger the size, the larger the variance in terms of the size and more likely it is to crack and warp. We process each item with all necessary care during drying and post production. However, this does not completely prevent the natural and completely normal movement of wood. Small hairline cracks or splitting are common and signs of healthy and aging wood.

If you’re interested in a custom design order or bulk order (company logo, etc.), kindly send us the specs to review. We will reply with the cost and delivery time.

If you would like to just slightly modify one of designs (not use a date or add an extra line, etc), you may leave the instructions in the personalization team or notes at checkout.

We recommend customers taking advantage of our proof add-on (may be found in our shop) in case they would like to see their design before it is engraved and shipped.

The same rules apply in caring for our wood products as do for all wood items.

– Always handwash wood items after use. Do not leave in sink or water for extended periods of time.
– Do not put items in the dishwasher, microwave oven, regular oven, or freezer. Our wooden cooking utensils are only intended for stovetop use.
– Periodically treat wooden items by rubbing them with food-grade mineral oil to help preserve their beauty and durability.

We use only a mixture of food-safe mineral oil onto all our olive wood products.

Additionally, all of our products – are sustainably created out of a single piece of olive wood. That means we never use glue, and the grain is consistent in every piece. We take great pride in creating top quality products for our customers.

For those seeking complete confidence in their custom orders, we offer a Proof Add-On during the ordering process. This option allows customers to request a personalized proof of their design before finalizing the engraving process. Here’s what you need to know:

How It Works:

Once an order is submitted with the Proof Add-On selected, we’ll create a design proof featuring your text. This proof will be sent for your review and confirmation before we proceed with engraving. Please note that this extra step may add 1-3 business days to the order processing time.

Rush Order Consideration:

Opting for a rush order, while available, may slightly delay the process due to the proofing phase. However, rest assured, we strive to expedite proofs for rush orders as efficiently as possible.

Why Choose the Proof Add-On:

Not sure how your text will harmonize with our fonts and designs? The Proof Add-On is ideal for anyone seeking reassurance and clarity before the engraving begins.

Making Revisions:

Should you wish to make adjustments or if the initial proof doesn’t meet your expectations, simply reply to the email containing the proof. We’re happy to make reasonable revisions to ensure your satisfaction.

Missed the Proof Add-On during Ordering?

If the Proof Add-On wasn’t selected during the initial order, fear not. You can still opt for this service separately here.

Yes! We offer a Proof Add-On during the ordering process. This option allows you to request a personalized proof of your design with your text. The proof will be sent for your review and confirmation before we proceed with engraving. If you’re uncertain about how your text will look with specific fonts and designs, this service is perfect for ensuring satisfaction before finalizing your order.

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