FREQUENTLY ASKED QUESTIONS

We want you to enjoy shopping on our site and buying and using our extraordinary, handcrafted wooden products. All our exclusive, one-of-a kind, handcrafted products are made from premium European forest wood and sustainably harvested, naturally food-safe, Tunisian olive wood. No two items are identical, and passion and love are crafted into each one. And because we utilize the entire tree, including the trunk wood, branches, and bark, the color of each individual item varies slightly, making each product you buy a unique work of art.

Forest Décor is also a family business that values you as a customer, whether you are buying one item or placing a wholesale order. Because we’re committed to offering outstanding customer service, we’re happy to answer emailed questions within 24 hours, offer 30-day, hassle-free returns, and ship most items within 1 to 2 business days after you order them. (Please see our Shipping & Returns page for more specific details).

We invite you to try our stunningly crafted, distinctly different, handcrafted wood products. You won’t be disappointed!

We’re happy to handcraft a custom order for you (many of our items make memorable bridal party gifts), and we offer wholesale pricing with a minimum order/purchase required. Please call us at (801) 784-8481 for more information or send us an email with your order request or any questions. We’ll get back to you with an answer within 24 hours.

Yes, we can accommodate international orders. Our International shipping prices vary by territory. You’ll be able to view your shipping choices at checkout. All orders (including custom engraving orders) are processed within 1-2 business days except orders placed on weekends or holidays.

Standard international shipping for Canada and Europe typically takes 4-15 business days; the rest of the world takes 8-15 business days.

NOTE: As a BUYER, you will be responsible for all duties and taxes accessed by your country. Potential duties and taxes are not included in your shipping price.

Once you receive your order, please check all items for any defects, errors, or missing pieces and report any issues.

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item(s) must be in the original packaging, and you need to have the receipt or proof of purchase.

We accept returns less the original shipping costs. Shipping costs are non-refundable. However, if we shipped in error, your exchanged items(s) will ship for free.

For more information about returning merchandise, requesting a refund, and our contact info and return address, please visit our Shipping & Returns page.