Returns & Refunds

30 days from the day you receive it, unused and in the condition it arrived. A 20% restocking fee is deducted from your refund; we email you a prepaid return label, so there’s nothing else to pay. Original shipping isn’t refunded.

Made to order for you, so they can’t be returned or exchanged unless we made an error. If your engraving doesn’t match the preview you approved, or the piece arrives damaged, send us a photo and we’ll remake it or refund it — your choice. Mistakes in the text you approved aren’t something we can take back, but tell us anyway; we’ll see what we can do.

Once your return arrives we inspect it and email you the outcome, usually within 2 business days. Approved refunds go back to your original payment method, less return shipping and any restocking fee; your bank typically posts it within 5–10 business days.

Email [email protected] with your order number and the reason. We’ll confirm the return and send a label or the return address. Pack it securely — the original box is ideal — and ship within 7 days of our confirmation.

We ship on time; carriers sometimes don’t. If your package is more than 3 business days past the estimated delivery, contact us and we’ll track it down or replace it. A delay in transit doesn’t make a personalized item returnable, but if it’s clearly lost we’ll send a replacement by expedited shipping. Need it by a date? Order early or choose expedited at checkout.

No two pieces we make are identical. Grain, color, and — on live-edge boards — shape and size vary from the listing photo, and small knots or bark are part of the material, not defects. If you want a particular look, message us before ordering and we’ll send photos of what’s available so you can choose.

The engraved centerpiece of every curated box is made to order, so it never runs out. Occasionally a small-batch extra sells through — a chocolate flavor, a candle scent, a cracker — and we swap in the closest match, usually from the same brand, always of equal or greater value and true to the box’s theme, so your gift still ships on time.

If the closest match would be a noticeable change, we email you before it ships and you choose. This is rare. If one item is the whole point of the gift, message us before ordering and we’ll confirm it’s in stock.

Orders over 25 units are non-returnable except for damage or our error. Check the shipment on arrival and report any problem within 7 days, with photos, and we’ll replace the affected pieces. Variation in grain and shape isn’t a defect (see above).

Ordering a large run for the first time? Order a few samples — not just one — so you know the range before you commit.