Thank you for shopping at Forest Decor™ . Our goal is your 100% happiness with our hand-crafted products, so we want you to love what you bought.
We appreciate your business. If you are not entirely satisfied with your purchase, we’re here to help.
Shipping
All orders (including custom engraving orders) are processed within 24 hours. If your order is placed over the weekend or holiday, your order will be processed the first following business day. All orders over $49 ship FREE with a 3-day shipping.
Once your order has been placed, you will receive an order confirmation.
Once your order ships, we will send you a confirmation with the tracking number.
If you requested a proof for your custom order, we will follow-up with an email before your item is completed and shipped. Please note that if we don’t receive a response regarding the proof, we may process and send your order after 72 hours without an approval.
International Orders
International shipping prices vary by territory. See the shipping costs and speeds at checkout.
Standard international shipping for Canada and Europe typically takes 4-15 business days, the rest of the world 8-15 business days.
Please note the BUYER is responsible for all duties and taxes accessed by your country. Potential duties and taxes are not included in your shipping price.
Returns
Once you receive your order, please check all items for any defects, errors, or missing pieces and report any issues.
Non-Personalized Orders:
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
We accept returns less the original shipping costs. If your item shipped via “FREE Shipping”, we charge a 20% restocking fee.
Personalized Orders:
Each item is personalized for you, so returns are not accepted unless there was an error on our part.
Transit Damage Claims
Once we receive your returned item(s), we will inspect your return and notify you that we have received it. We will immediately notify you of the status of your refund after your return is processed.
If your return is approved, a refund will be credited to your credit card or original payment method for the original purchase price. If you receive a refund, the cost of return shipping will be deducted from your refund.
You will receive your credit within a certain amount of days, depending on your card issuer’s policies.
How to Return Merchandise
To request a return of merchandise shipped to you, send your order number, name and reason for return to [email protected].
A Customer service specialist will be in touch with you as soon as possible to review your return request. After you have received confirmation of your return, securely repack your merchandise with a copy of the returns form and send via a traceable method to:
Forest Decor Returns
2825 E Cottonwood Parkway, Suite 500
Salt Lake City, UT 84121
If you have any additional questions on how to return your item, please don’t hesitate to contact us.
Personalized Orders
Each item is personalized for you, so returns are not accepted unless there was an error on our part. Please note natural grain pattern of wood varies from piece to piece, so no two items are alike. Natural products will vary in size and shape for the same product.
Artisans also hand-carve every item, so each work of art will naturally differ in cut, shape, grain, and size (+/- 1-2” on any given side).
Our handcrafted cutting and serving boards (especially, the live edge boards), crafted from a single piece of solid olive wood, might display natural fissures, cracks, and slight warping or curvature. These distinctive features contribute to their rustic charm and individuality. Such characteristics do not indicate a flaw in the product. The variation in width, up to 4 inches, stems from the unique attributes and size differences inherent in each tree. This diversity results in endless possibilities for these boards.
Additionally, due to the wooden nature some areas might be darker or lighter which may affect the appearance of engraving.
Wholesale & Bulk Orders
All large orders over $1000 are non-returnable & non-refundable unless the item/s have arrived damaged. In that case, please report any issues to us within 10 days of receiving the shipment so that we can send you a replacement.