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Thank you for shopping at Forest Decor. Our goal is your 100% happiness with our hand-crafted products, so we want you to love what you bought.
We appreciate your business. If you are not entirely satisfied with your purchase, we’re here to help.
Shipping
All orders (including custom engraving orders) are processed within 1-2 business days with the exception of orders placed on weekends or holidays. All orders over $49 ship FREE with a 3-day shipping.
Once your order has been placed, you will receive an order confirmation.
Once your order has shipped, we will send you a confirmation with the tracking number.
International Orders
International shipping prices vary by territory. See the shipping choices at checkout.
Standard international shipping for Canada and Europe typically takes 4-15 business days, the rest of the world 8-15 business days.
Please note the BUYER is responsible for all duties and taxes accessed by your country. Potential duties and taxes are not included in your shipping price.
Returns
Once you receive your order, please check all items for any defects, errors, or missing pieces and report any issues.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item(s) must be in the original packaging, and you need to have the receipt or proof of purchase.
We accept returns less the original shipping costs. Shipping costs are non-refundable. However, if we shipped in error, your exchanged items(s) will ship for free.
If your item shipped via “FREE Shipping”, we charge a 20% restocking fee.
Transit Damage Claims
Damages arising from transit must be submitted to the transit company within seven (7) days of receipt. Be sure to retain the merchandise and its original shipping carton to verify damages arising from transit.
Refunds
Once we receive your returned item(s), we will inspect your return and notify you that we have received it. We will immediately notify you of the status of your refund after your return is processed.
If your return is approved, a refund will be credited to your credit card or original payment method for the original purchase price. If you receive a refund, the cost of return shipping will be deducted from your refund.
You will receive your credit within a certain amount of days, depending on your card issuer’s policies.
Personalized Orders
Each item is personalized for you, so returns are not accepted unless there was an error on our part. Please note natural grain pattern of wood varies from piece to piece, so no two items are alike. Natural products will vary in size and shape for the same product.
Wholesale Orders
All large orders over $1000 are non-returnable & non-refundable unless the item/s have arrived damaged. In that case, please report any issues to us within 10 days of receiving the shipment so that we can send you a replacement.
How to Return Merchandise
To request a return of merchandise shipped to you, send your order number, name and reason for return to [email protected].
A Customer service specialist will be in touch with you as soon as possible to review your return request. After you have received confirmation of your return, securely repack your merchandise with a copy of the returns form and send via a traceable method to:
Forest Decor Returns
2825 E Cottonwood Parkway, Suite 500
Salt Lake City, UT 84121
If you have any additional questions on how to return your item, please don’t hesitate to contact us.
Contact Us
Phone: (801) 784-8481
Email:[email protected]
Address
2825 E Cottonwood Parkway
Suite 500
Salt Lake City, UT
84121